COVID-19 Health & Safety Protocol

Dear guests, in light of the COVID-19 pandemic, based on the new regulations from the Ministry of Tourism (law 1881/29.5.2020) Filis Apartments is changing the procedures and services offered, to minimize personal contact with our staff and to protect all our guests, according to the new government regulations. All guests must agree to those policies before arriving. 

The apartment will be delivered thoroughly cleaned and following a 24-hour gap from the previous guest. During the stay, no intermittent cleaning will take place, to avoid our staff entering the apartment and to protect both our staff and the guests. Only in cases of stays of more than 12 nights there can be an additional cleaning following the guests’ request and coordination, to avoid contact during the cleaning. The guests are strongly advised to maintain the apartment in a reasonable sanitized condition. Basic cleaning/sanitizing equipment will be available within the apartment. 

As per government regulations, check-in will be strictly after 3pm. One of our staff will meet with only one member of the guests group outside of the apartment, and hand over the key. Our staff will not enter to show around the apartment and the guests will need to familiarize themselves alone with the apartment. We will be available for any immediate questions via phone and/or email regarding the operation of the apartment. A detailed operational manual is provided within the apartment.


As per government regulations, check-out time will be strictly until 11am to allow enough time for the thorough cleaning of the apartment to take place before the new guest arrives. No checkout extension is allowed. For Check-out, the guests will leave the key on a table and pull the door closed. No re-entry will be allowed once cleaning takes place, so it is very important that no personal items are left behind.


Change of towels/linens
Upon the guests’ request and coordination, our staff can provide clean new towels/linens for the guests to pick-up, in secured bag, outside of the apartment’s door every 3-4 days. The guests need to inform us 1 day ahead for the change of towels/linens and are requested to place the used towels/linens in a sealed bag which will be provided, and leave them outside of the apartment’s door for our staff to pick-up.

Moving within the apartment’s premises
Since other people will be using the apartment’s exterior premises as well (e.g. main building entrance door, common stairs, garden accessories), all guests are kindly requested to avoid close contact with other people and to use any necessary protection measures. This could include masks, regular hand-washing and use of disinfectant after touching public space surfaces (e.g. doorknobs, stair rails) and when entering the apartment, as well as any other instructions publicly announced by the authorities. Please familiarize yourself with the official health instructions and regulations before travelling.

A/C cleaning
The A/C filter will be disinfected after every stay, as per national regulations.

In case of suspicious symptoms:
As per the new regulations, Filis Apartments will have an Associate Doctor available in case a guest shows symptoms of COVID-19. In such case, the procedure is the following:

1. The guests must immediately report to us in case of suspicious symptoms
2. The associate Doctor will be informed to examine the case
3. In case of serious symptoms, the patient will be transferred to the nearest COVID-19 health center. If the local hospital is not suitable for handling COVID-19 cases, the patient will be transferred (with ambulance) to the nearest suitable Hospital.
4. In case of mild symptoms, the patient is tested from the Associate Doctor for COVID-19
5. The patient and the group must stay in the apartment until the results of the test arrive
6.  In case of a positive result, the patient (and one guardian e.g. spouse) will be transferred to the local COVI-19 quarantine hospital.


Guests’ information
It is obligatory by the regulations to record the following information from all the guests:

1.    Name
2.    Nationality
3.    Arrival and departure date
4.    Contact information (home address, phone, email)

Therefore, the guests must consent to provide the requested information and agree with the GDPR rules. The reason for the recording is to allow the communication with close contacts to inform them in case a positive test is identified at a later timing. The information will be deleted 2 weeks after departure.